IT Services

Our technical services philosophy is based on the knowledge that our clients rely heavily on IT for their business productivity and growth. Contacting an international call centre for assistance is simply not the answer.

We want you to be able to maximise your returns on your IT investment through well planned implementation as well as reliable technical support.

We understand the importance of both pre- and post-sales support and although we offer a procurement service, we still provide installation and configuration advice for those who choose to purchase equipment elsewhere.

Help Desk

If you don’t have the internal resources to attend to all the technical support requests, we can help you.

We can be your primary contact for all queries, or if you have some in-house resources, you can use us as an escalation point.

We have an IT professional looking after our help desk during business hours, who is supported by multiple engineers and consultants, not simply an administration person following a script.

Our team has admission to the latest remote access software and can generally take control of your machine to assist with your issues without being onsite, saving your business money and providing a higher level of service.
If an onsite visit is required, we will liaise with you to choose a suitable time.

Our flexible systems can handle email or phone requests and are often able to integrate with your internal help desk to keep things as simple as possible for your staff.
Infrastructure Auditing

Many clients come to us to trouble shoot issues they are facing in terms of an IT perspective. When a business is suffering because of disruption; this is where your IT plan will start.

The first step is determining what you have and where it
is failing. We will work with you to determine this from a technology point of view, then through discussion, we will add your business objectives to the situation and can produce an IT plan, prioritising in relation to your
business requirements.

You will then be back in control, and will know what needs to happen. You will understand the priorities that have to happen to meet your business objectives.
Managed Internet/WAN Services

Aish Solutions is able to provide your business with a variety of Internet connectivity options, including Fibre, SHDSL and Wireless. For larger businesses, or those with specific needs, we offer managed MPLS solutions and
dark fibre.

Combined with our data centre and cloud offerings we’re able to provide full stack IT solutions, allowing you to have the flexibility of being fully hosted, on-premises, or hybrid.

Network Design

Your network is the foundation for your entire IT system; everything that you use will take advantage of this infrastructure, its reliability and availability is paramount.

Our experience has shown that your network infrastructure is not like most IT purchases where there is a short life span. You are purchasing for a much longer period so product selection is key. Not only do you need to select
a product that will work for you today, but one that will cover your requirements in the future too.

We have access to all the major network vendors’
products and will select equipment that is appropriate
to your requirements.
Printer Repairs

Often neglected by many IT companies, we know your printers are critical to your business too.

Our holistic approach to support means that we are able to provide you backing and repairs to many brands of printers and multi-function devices. Our team is consistently straight forward with their recommendations, should you need to repair or replace your machine. They will provide you with the information you need to make a decision
that is best for your business.
Project Management

Planning a project is essential in achieving an on time and on budget outcome.

Our team will work with you through the entire project from design, procurement, implementation and maintenance
of your system. You do not have to be a large business
to benefit from the use of a project manager for the implementation process; timing things correctly can minimise the impact of any outages on your business.

If you are moving to public cloud, hybrid cloud or an
in-house solution, planning is still key to the success of
your projects.

System Maintenance

We all know that computer systems are seriously
complex environments. To keep your environment
running at its optimum, you must perform regular maintenance processes.

Security patches are an important part of maintenance but only in the beginning. You want to be able to see trends in your system so you can address changes before they become a problem. Not only does your production environment need monitoring but backups need to be completed and files retrievable. All this, and we provide a monthly or bi-monthly maintenance process for our clients. The end result means a far more stable IT environment
with planned upgrades and very few outages.

Career Employment Group has 6 office locations, with most of them being remotely based, and as a consequence of this was continually experienced problems with its IT system, that is until we enlisted the services of Aish. Aish performed a detailed analysis of our existing system and advised us on the alternative approaches for both hardware and software that we could take to sort out the constant IT issues that we were experiencing. I am very pleased to say that was over 5 years ago and that our IT system has never worked better. I can confidently recommend Aish to anybody looking for a quality and
reliable provider of IT services.

Andrew Anninos ceg.net.au